It is our goal to satisfy our customers. If you are not satisfied with the service you were provided, please inform our receptionist before leaving. If any issues arise later, please contact us within 72 hours from the date of service. The original nail technician will fix needed repairs. All repairs must be completed within 48 hours after contacting us. Under certain circumstances, exceptions may be made.
All services are final. No refunds or credit will be applied once service is started.
Regular Polish: We do NOT guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an additional charge.
Gel Polish/Dip Powder/Acrylic: We must be contacted within 72 hours from service in order to evaluate the nail issue(s). If the issue was caused by Nail Ink and Spa, we will fix it for free. All repairs must be completed within 48 hours after contacting us. If the issue was not caused by Nail Ink and Spa, the fix will incur additional charges.
Cancellation and No Shows: If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.
Manicure and Pedicure Treatments: All of our manicure and pedicure treatment packages include regular nail polish. Gel polish add-on is available for all packages for an additional charge. Nail enhancements or Side Hustles can also be included at an additional charge.
Group Reservations: For groups of 3 or more, credit card information must be supplied in order to book an appointment. Any changes or cancellations to the appointment(s) must be made at least 72 hours prior to the service date to avoid any fees. If a change or cancellation to an appointment is requested with less than 72 hours to the service date, the credit card on file will be charged the minimum service cost for each changed or cancelled service.
Kid Services: To qualify for the discounted pricing listed under Kids Services, children must be 10 years of age or younger.
Child Safety Policy: This policy is with the utmost respect to the parents coming in for services at our salon. We understand the challenges in finding time for yourself and that this issue is a sensitive topic to discuss. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap unless they are receiving nail services. There will be no running, screaming, or walking around the salon. If you bring a tablet for your children, please also have headphones available as not to distract other guests. This is also a reminder for adults who wish to use their devices at the salon. We will ask guests to please not have their devices on speaker where it will disturb other patrons. Please remember this is a public space where people come (and pay) to relax. We kindly request ONLY those receiving services be present in the salon. In conclusion, once the child has received their services, we ask that parents continue to follow the policy of supervision listed above.
Payments and Deposits: Cancellations with less than 24 hours notice for services which require a payment or deposit prior to the date of service, such as but not limited to; workshops or Nail Ink and Spa Parties, can be subjected to total payment of the service(s) requested. No shows for services which require a payment or deposit prior to the date of service cannot be returned, refunded, or given store credit. No shows will be considered as services rendered and all deposits will be forfeited.
Gift Cards: Nail Ink and Spa is not responsible for lost or stolen gift cards. Gift card balances cannot be returned or exchanged in an event that a gift card is lost or stolen.
Service Prices: All service prices listed are subject to change at the time of service. Please confirm pricing at the time of service.
Late Arrivals: Nail Ink and Spa offers a 10 minute grace period beginning at the time of the appointment. Any arrivals after the grace period has expired will be considered as a "walk-in" customer and will be attended to in the order in which they arrived. If a specific technician was requested during booking, a late arrival could result in services being rendered by the first available nail technician.